Returns

1. Eligibility for Returns:

   • You have 14 calendar days to return an item from the date you received it.
   • To be eligible for a return, your item must be unused and in the same condition that you received it.
   • The item must be in the original packaging.
   • You will need to provide the receipt or proof of purchase.

2. Return Process:

   • To initiate a return, please contact our customer service team at info@deenology.co.uk .
   • Our team will provide you with a return authorisation and instructions on how to send your item back to us.
   • You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

3. Non-Returnable Items:

   • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

    

Refunds

1. Processing Refunds:

   • Once we receive your returned item, we will inspect it and notify you that we have received your returned item.
   • We will immediately notify you of the status of your refund after inspecting the item.
   • If your return is approved, we will initiate a refund to your original method of payment.
   • The refund will be processed within 14 days, depending on your card issuer's policies.

2. Late or Missing Refunds:

   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company, it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund yet, please contact us at info@deenology.co.uk.

Exchanges

1. Damaged or Defective Items:
   • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@deenology.co.uk.

Shipping

1. Return Shipping:
   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
   • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions on how to return your item to us, please contact us at info@deenology.co.uk